General FAQ

We have tried to answer some of our most commonly asked questions below. Click on any question to go to the answer on this same page.

Do you have pricing information on your website?

Do you accept credit cards?

Do you accept checks? What about traveler's checks?

Do you accept debit cards?

Can I order materials over the internet or phone or do I have to do it in person?

Even though you don't offer delivery or shipping, can I arrange for my own delivery or shipping?

Do you have pricing information on your website?

We think you will find our prices lower than any of our competitors, but for competitive reasons, we do not put pricing information on our website. Please call us for pricing information on any item we sell.

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Do you accept credit cards?

Yes. We accept Visa and Master Card as well as most debit cards.

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Do you accept checks? What about traveler's checks?

Yes, we accept checks and traveler's checks (except temporary checks) with proper i.d. All checks are now processed electronically at the time of sale just like a debit card.

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Do you accept debit cards?

Yes, we can accept most types of debit cards.

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Can I order materials over the internet or phone or do I have to do it in person?

Since we do not provide shipping or delivery, we do not take orders over the internet. We can take phone orders and accept credit cards for payment over the phone, however you will either have to pick up your purchases at our store or arrange for your own delivery or shipping. We strongly encourage you to visit our showroom to see exactly what you will be buying, though, so there is no confusion as to exactly what you will be getting.

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Even though you don't offer delivery or shipping, can I arrange for my own delivery or shipping?

Absolutely you can arrange for your own delivery or shipping of materials.

What you may find out, especially with shipping long distances, is that shipping or delivery costs may exceed the cost of the materials. This often makes shipping impractical and is why we do not offer shipping or delivery - it just is not economical.

If you do set up your own shipping or delivery, you will also need to arrange with those companies to provide protection for the materials. Some materials are packaged for shipping, but many are not. (Call us for specific details about what you are buying.) It is not possible for us to wrap or otherwise protect the materials for shipping or delivery. The shipping or delivery company will likely have their own requirements for this.

Also, you may want to provide insurance for your shipment or delivery. We can not be responsible for items lost or damaged during shipping or delivery.

Finally, please arrange for your shipper or delivery service to make their pickup during our normal business hours. Our facility can accommodate tractor trailers since that is how our manufacturers ship to us. And we can assist with loading just as we assist all customers with loading.

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